FAQ

Lots! We have payment options to suit all online shoppers.

You can pay by debit or debit card - we accept Visa, MasterCard and American Express

You can also pay via Apple Pay, PayPal and Google Pay, or spread the costs of your payment via Klarna, PayPal Pay Later or Clearpay

Shipping options
You may choose standard shipping or express shipping depending on the items in your order and your location. As your orders may be handed over to local carriers for the final leg of delivery, tracking may not be available every step of the way.

Shipping address
Please make sure that you have provided the correct and current address for shipping and delivery. You may use P.O. boxes as your shipping address. But certain items can only be delivered to physical addresses. Large products, valuables, perishables, products with age-based restrictions, or items shipped via private carriers may require a physical mailing address or signature confirmation to be successfully delivered. Merchandise partners may also indicate in the product listings that they are unable to ship products to P.O. boxes. Items cannot be delivered to security-restricted areas such as military bases.

Shipping time and cost
After an order has been successfully paid and confirmed, you will see the delivery time and cost for shipping on your order confirmation page. You will also receive an order confirmation message that will outline the processing time for your order.

It may take 1-3 days to process your order. You will receive a message once your order has been shipped.

You'll receive a shipment notification message that will provide you with the delivery time for each package once it is shipped. You will be provided with the tracking number when it is ready. You can view this delivery time under each package in your order history at the same time.

In most cases, your order will be delivered within the time of delivery. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most up to date delivery date.

Issues regarding delivery
If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact our customer service immediately and within 90 days of the order date.

 60 Day Returns ​

You have 60 days from the day of purchase to return items to us for your money back. Unopened, unused or unworn products that have packaging or tags intact are eligible for this type of return. Please note that we cannot offer exchanges. Returns are sent through USPS

Product Warranty

Defective products are eligible for CouponSSS’s 1-year product warranty. ensuring your purchase is protected for an extended period.​ If anything goes wrong with your product, we will replace it or refund it.

Returning Promotional Items

If you have a faulty product that you received as part of a promo or special offer, please return it to us and we will be happy to send a replacement. ​If you wish to have a refund, you will need to return all your promotional items or pay for the outstanding item. If you wish to keep an item that was received free, we can deduct the cost of it from your refund.